This Shipping Policy explains how Vorigon prepares, dispatches and delivers orders placed on Vorigon.com. It applies to every order delivered within the United Kingdom. By placing an order you accept the delivery timescales, carrier arrangements and conditions set out below.

Where We Deliver

Vorigon delivers to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland. We deliver to residential addresses, business addresses and construction or site addresses. We do not deliver to PO Boxes, BFPO addresses, parcel lockers or addresses outside the United Kingdom.

The same delivery service and the same timescale apply to every UK address. There is no separate service level, no surcharge and no extra transit time for any postcode.

Order Cut-Off Time

Our daily order cut-off time is 2:00 PM (GMT/BST), Monday to Friday.

  • Orders placed and paid for before 2:00 PM on a business day begin processing the same day.
  • Orders placed after 2:00 PM begin processing on the next business day.
  • Orders placed on Saturday, Sunday or a UK public holiday begin processing on the next business day.

Business days are Monday to Friday, excluding UK public holidays. Weekends and public holidays are not counted in processing or transit times.

Processing Time

Processing covers payment verification, fraud and address checks, stock allocation, quality inspection, packing and carrier handover. Standard processing time is 1 to 2 business days.

Processing may take 1 additional business day if the billing and delivery addresses do not match, if your bank requires extra verification, or during peak seasonal periods such as spring garden season and Black Friday. If processing will take longer than 2 business days for any reason, we will email you before the delay occurs.

Delivery Time: Processing + Transit = Total

Your total delivery time is the processing time plus the transit time. Both figures are shown separately so you always know what to expect.

Delivery Method Processing Time Transit Time Total Delivery Time Cost
Delivery (UK mainland) 1–2 business days 2–4 business days 3–6 business days Free

This is our only delivery service. Every order — small or large, parcel or pallet — is delivered in 3 to 6 business days from the day processing begins, free of charge, to every UK address.

Large and heavy machines such as Ride-On Lawn Mowers and Tool Storage Cabinets are sent on a pallet by a dedicated freight carrier within the same 3 to 6 business day timescale. Because a pallet delivery is booked in advance and delivered kerbside, there are a few practical things to know before delivery day — these are explained in our Freight Shipping Policy.

Smaller items such as Mini Chainsaws, Hedge Trimmers, Grass Trimmers & Garden Cutters and Multi-Tool Garden Machines are sent by standard parcel carrier. Walk-Behind Lawn Mowers, Robotic Lawn Mowers and Pressure Washers travel by parcel or freight depending on the model’s weight and dimensions. The method for your item is confirmed in your dispatch email.

Maximum Delivery Period

Unless we agree a later date with you in writing, Vorigon will deliver your order within 30 calendar days of the day your order is placed, in line with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If we cannot deliver within 30 days, you may set a new reasonable delivery period. If we miss that period as well, or if you told us at the time of ordering that delivery by a specific date was essential, you may cancel the order and receive a full refund. Refunds in this situation are issued within 14 days of cancellation, as described in our Order Cancellation Policy.

Delivery Charges

Standard delivery is free on all orders delivered within the United Kingdom, including free kerbside freight delivery on large machines. There are no minimum order values and no surcharges for remote postcodes. All prices shown on Vorigon.com include UK VAT at 20%, as explained in our Billing Policy.

Order Confirmation and Tracking

You will receive two emails from us:

  1. An order confirmation email immediately after payment is taken, listing the items, price paid and delivery address.
  2. A dispatch confirmation email once your order leaves our warehouse, containing the carrier name, tracking number and a tracking link.

Tracking information usually becomes active within 24 hours of dispatch. If your tracking has not updated after 2 business days, email info@vorigon.com with your order number and we will trace the consignment with the carrier.

Address Accuracy

Please check your delivery address carefully before completing checkout. You can request an address change by emailing info@vorigon.com or calling +44 20 3996 1739 before your order is dispatched, and we will update it free of charge where the carrier allows.

Once an order has been dispatched, the address can no longer be changed by us. Redirections requested directly with the carrier may delay delivery and are at your own risk. If a delivery fails because the address supplied was incorrect or incomplete, the cost of re-delivery or of returning the goods to us may be deducted from any refund.

Failed and Refused Deliveries

Parcel carriers will normally attempt delivery twice and then hold the parcel at a local depot or collection point for a limited period. Freight carriers book a delivery appointment in advance and charge for missed appointments; those charges are set out in our Freight Shipping Policy.

If a parcel is returned to us because it was not collected, or because delivery was refused without a valid reason, we will refund the price of the goods less the actual return carriage cost incurred. This does not affect your statutory cancellation rights under our Order Cancellation Policy.

Checking Your Delivery

Please inspect the outer packaging before you sign for any delivery. If a box or pallet shows crushing, tearing, water damage or a broken seal, write “DAMAGED” on the carrier’s proof of delivery before signing, or refuse the delivery.

Report any transit damage to us within 48 hours of delivery with photographs of the packaging, the label and the item. The full damaged-shipment procedure, including timescales and remedies, is set out in our Refund & Return Policy.

Split Deliveries

Orders containing several items may arrive in more than one consignment, particularly when a parcel item and a freight item are ordered together. You are not charged extra for split deliveries. Each consignment has its own tracking number and its own dispatch email.

Risk and Ownership

Goods remain at our risk until they are delivered to the address you supplied and signed for by you or by someone at that address. Ownership passes to you once we have received payment in full and the goods have been delivered.

Events Outside Our Control

Severe weather, flooding, industrial action, carrier network failures, road closures and other events outside our reasonable control can delay delivery. If this happens we will contact you with a revised delivery date. You may cancel and receive a full refund if the delay is substantial, without any deduction.

Related Pages

Contact Details

  • Store Name: Vorigon
  • Website: Vorigon.com
  • Address: 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
  • Phone: +44 20 3996 1739
  • Email: info@vorigon.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK public holidays.
  • Chat Support: Available 24/7 through the live chat window on Vorigon.com

You can also reach us through our Contact Us page. We reply to every email within 1 business day.