These Billing Terms & Conditions form part of the contract between you and Vorigon whenever you place an order on Vorigon.com. They sit alongside our Terms of Service and describe the legal and practical terms attached to payment. Our day-to-day billing practices — accepted cards, VAT, invoices and refund timescales — are described in our Billing Policy.

1. Agreement to Pay

By submitting an order you make an offer to buy the goods at the price shown at checkout, including VAT. You confirm that you are at least 18 years old, that you are legally entitled to use the payment method supplied, and that the billing information you have given is true, accurate and complete.

A contract is formed when we send you a dispatch confirmation email, not when payment is taken. Until that point we may decline the order and refund you in full, as described in our Order Cancellation Policy.

2. Authorisation to Charge

When you submit an order you authorise Vorigon and its payment providers to:

  • Charge the full order value, including VAT, to the payment method supplied
  • Place a pre-authorisation hold on your available balance while the payment is verified
  • Re-present a failed payment where your bank indicates a temporary decline
  • Carry out identity, address and fraud verification checks
  • Charge any further amount you have separately agreed in writing, such as a freight redelivery fee under our Freight Shipping Policy

We never charge an amount you have not agreed to. We do not store card details and we do not operate recurring billing, subscriptions or automatic renewals of any kind.

3. Prices and Taxes

All prices are in pounds sterling and include UK VAT at 20%. Standard UK delivery is free. The total payable is displayed clearly before you confirm payment, and the price in your order confirmation email is the contract price.

We reserve the right to correct obvious pricing errors. Where an error is found before dispatch, we will contact you and you may either pay the correct price or cancel for a full refund. We will never take a higher amount without your express agreement.

4. Payment Verification and Declined Orders

All orders are subject to verification. We may contact you for confirmation of identity or billing address before dispatch. We may decline or cancel an order, without liability beyond refunding you in full, where:

  • Payment is declined, reversed or cannot be verified
  • The order fails our fraud, sanctions or address checks
  • The billing and delivery details are inconsistent and cannot be reconciled
  • There is a pricing or stock error on the listing
  • The order appears to be for commercial resale rather than personal use — trade orders are welcome through Business Inquiries
  • We have reasonable grounds to believe the order breaches these terms

Where we decline an order, any amount taken or held is released in full within 14 days, normally within 1 to 2 business days.

5. Failed and Reversed Payments

If a payment is reversed, recalled or otherwise fails after we have dispatched goods, the goods remain our property and you must either pay the outstanding amount or return the goods to us in their delivered condition. We will contact you first and give you a reasonable opportunity to resolve the matter before taking any further step.

6. Chargebacks and Payment Disputes

If you believe a charge is wrong, please contact us first at info@vorigon.com or +44 20 3996 1739. Most billing questions are resolved the same day, which is faster than any bank dispute process.

A chargeback raised without contacting us first can delay a refund you were already entitled to, because funds are frozen while the bank investigates. Where a chargeback is raised, Vorigon will supply the payment provider with the order record, delivery confirmation, signed proof of delivery and correspondence.

Raising a chargeback for goods you have received and kept, where no fault or shortfall exists, is treated as a disputed debt. We may suspend the account, decline future orders and take reasonable steps to recover the amount owed together with any chargeback fee levied on us. We will always contact you before doing so.

7. Refunds

Refunds are made to the original payment method, in pounds sterling, within 14 calendar days of the event giving rise to the refund. We do not refund to alternative cards, accounts or third parties, and we do not offer cash refunds or store credit in place of a refund unless you specifically ask for it.

Where a deduction applies — a reduction in value on a change-of-mind return, a customer-paid return carriage cost, or a freight charge properly incurred — it is itemised on your refund confirmation. The grounds for deductions are set out in our Refund & Return Policy. Vorigon charges no restocking fee.

8. Currency Conversion and Bank Charges

Vorigon charges in pounds sterling only. If your card or account is denominated in another currency, your bank performs the conversion using its own rate and may add an international or cross-border fee. Those charges are between you and your bank. When a refund is converted back, the exchange rate may differ from the rate applied to the original payment; Vorigon refunds the exact sterling amount and is not responsible for any exchange rate difference.

9. Trade and Bulk Orders

Orders placed for business use, resale, hire or bulk supply are handled under separate commercial terms agreed in writing. Trade orders may be invoiced with a deposit and balance on dispatch, and business-to-business sales do not carry the consumer cancellation rights described in our Order Cancellation Policy. Please use our Business Inquiries page.

10. Records and Data

We keep order, invoice and payment records for the period required by UK tax law, currently six years. Card numbers are never stored on our systems. How we collect, use and protect your information is explained in our Privacy Policy and Cookie Policy.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded, including your rights under the Consumer Rights Act 2015. Subject to that, our liability in connection with billing is limited to the amount you paid for the order concerned.

12. Changes to These Terms

We may update these Billing Terms & Conditions from time to time. The version published on this page at the moment you place an order is the version that applies to that order. Changes are never applied retrospectively.

13. Governing Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country’s courts. Nothing here affects your statutory rights as a consumer.

Related Pages

Contact Details

  • Store Name: Vorigon
  • Website: Vorigon.com
  • Address: 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
  • Phone: +44 20 3996 1739
  • Email: info@vorigon.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK public holidays.
  • Chat Support: Available 24/7 through the live chat window on Vorigon.com

You can also reach us through our Contact Us page. We reply to every email within 1 business day.