Vorigon respects your privacy. This policy explains what personal data we collect when you use Vorigon.com, why we collect it, how long we keep it, who we share it with, and the rights you have over it. We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who Is Responsible for Your Data

Vorigon is the data controller for the personal data described in this policy. You can contact us about any privacy matter at info@vorigon.com, by phone on +44 20 3996 1739, or by post to 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom.

What We Collect

Category Examples
Identity and contact data Name, billing address, delivery address, email address, telephone number
Order data Items ordered, order number, order date, delivery instructions, returns and warranty history
Payment data The last four digits and card type, the payment provider’s transaction reference, and the billing address. We never see or store your full card number, expiry date or security code.
Account data Username, encrypted password, saved addresses, order history, wishlist
Communications data Emails, live chat transcripts, call notes, review and enquiry content
Technical data IP address, browser type and version, device type, operating system, time zone, referring URL
Usage data Pages viewed, products browsed, time on site, basket activity, clicks
Marketing data Your newsletter subscription status and marketing preferences

We do not knowingly collect data from anyone under 18, and we do not collect special category data such as health, religious or biometric information.

Why We Use Your Data and Our Legal Basis

Purpose Legal Basis
Taking payment, processing and delivering your order, arranging returns and warranty claims Performance of a contract
Sending order confirmations, dispatch and delivery updates Performance of a contract
Answering enquiries by email, phone or live chat Legitimate interests — customer service
Fraud prevention, address verification and site security Legitimate interests — protecting our business and customers
Keeping accounting, VAT and transaction records Legal obligation
Handling complaints and legal claims Legal obligation and legitimate interests
Analytics and improving the website Consent (via cookie banner)
Marketing emails and advertising Consent, or legitimate interests for existing customers under the soft opt-in

Marketing

We send marketing emails only if you have asked us to, or if you have bought from us and we are offering similar garden machinery products. Every marketing email includes an unsubscribe link that works immediately. You can also email info@vorigon.com to opt out at any time. Opting out of marketing does not stop transactional messages such as order and delivery updates, which we must send to fulfil your order.

Who We Share Data With

We share your data only where it is necessary, and only with organisations that are contractually required to protect it:

  • Payment providers — to take payment and process refunds securely
  • Delivery carriers — your name, delivery address and phone number, so they can deliver and, for freight, call to book an appointment
  • Suppliers and manufacturers — limited details when a warranty claim or spare part requires it
  • IT, hosting and email providers — who host the site and send our transactional emails
  • Analytics and advertising providers — where you have consented through our cookie banner
  • Professional advisers — accountants and lawyers, where necessary
  • Authorities — where we are legally required to disclose information

We never sell your personal data, and we never rent or trade mailing lists.

International Transfers

Some of our service providers process data outside the United Kingdom. Where that happens, we rely on UK adequacy regulations or on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, so your data receives an equivalent level of protection. You can ask us for details of the safeguards in place for any specific transfer.

How Long We Keep Data

Data Retention Period
Order, invoice and VAT records 6 years from the end of the relevant tax year (legal requirement)
Warranty and returns records Length of the warranty plus 12 months
Account data Until you close your account, then deleted within 30 days apart from records we must keep
Live chat transcripts and support emails 24 months
Marketing preferences Until you unsubscribe, then we keep a suppression record so we do not contact you again
Analytics data Up to 26 months

How We Protect Your Data

The site runs over encrypted TLS connections. Payments are handled by PCI DSS compliant providers and card details are tokenised, never stored on our systems. Access to customer records is restricted to staff who need it, protected by individual accounts and multi-factor authentication. We keep systems patched, monitor for unusual activity and maintain backups.

If you believe you have found a security weakness in our website, please report it through our Report a Security Issue page. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours and inform affected customers without undue delay.

Your Rights

Under the UK GDPR you have the right to:

  • Be informed about how your data is used — this policy
  • Access a copy of the personal data we hold about you
  • Rectification of inaccurate or incomplete data
  • Erasure of your data where we no longer need it
  • Restrict processing in certain circumstances
  • Data portability — receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interests, and to direct marketing at any time
  • Withdraw consent at any time where processing is based on consent
  • Not be subject to solely automated decisions with legal or similarly significant effects

To exercise any right, email info@vorigon.com. We respond within one calendar month and there is no charge. We may ask you to confirm your identity first so we do not disclose your data to someone else.

Cookies

We use cookies and similar technologies. Non-essential cookies are set only with your consent, which you give through the banner on your first visit and can change at any time. Full details of each cookie category are in our Cookie Policy.

Complaints

If you are unhappy with how we have handled your data, please contact us first at info@vorigon.com so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to This Policy

We review this policy regularly and will post any changes on this page. If a change materially affects how we use your data, we will tell you by email or through a notice on the site. Please check back from time to time.

Related Pages

Contact Details

  • Store Name: Vorigon
  • Website: Vorigon.com
  • Address: 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
  • Phone: +44 20 3996 1739
  • Email: info@vorigon.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK public holidays.
  • Chat Support: Available 24/7 through the live chat window on Vorigon.com

You can also reach us through our Contact Us page. We reply to every email within 1 business day.