Faqs

The questions our customers ask most often, answered in full. If yours is not here, our 24/7 live chat or Contact Us page will get you a straight answer quickly.

1. Ordering

How do I place an order?

Browse the category you need — Walk-Behind Lawn Mowers, Ride-On Lawn Mowers, Robotic Lawn Mowers, Pressure Washers, Multi-Tool Garden Machines, Mini Chainsaws, Hedge Trimmers, Grass Trimmers & Garden Cutters or Tool Storage Cabinets. Add the item to your basket, go to checkout, enter your delivery and billing details, and pay by card, PayPal, Apple Pay or Google Pay.

You do not need an account, though creating one lets you track orders and reorder quickly. Payment is taken when you place the order and you receive a confirmation email straight away. Prefer to order by phone? Call +44 20 3996 1739 during business hours. Buying several machines for a business? Use our Business Inquiries page for volume pricing.

Can I cancel my order?

Yes. Vorigon accepts cancellations at any stage.

• Before dispatch: free of charge. Email info@vorigon.com or use live chat and we will stop the order and refund you in full.
• After dispatch: we will try to recall the consignment. If we cannot, refuse the delivery or return the item to us.
• After delivery: you have a 14-day statutory cooling-off period, which we extend to a 30-day returns window. You pay the return carriage on a change-of-mind cancellation; we pay it if the item is damaged, faulty or wrong.

Every refund is issued within 14 days, and usually within 1 to 3 business days. Full details, including the model cancellation form, are on our Order Cancellation Policy page.

Can I change my shipping address?

Yes, free of charge, as long as your order has not been dispatched. Email info@vorigon.com or call +44 20 3996 1739 with your order number and the new address. Our cut-off is 2:00 PM (GMT/BST) and processing takes 1 to 2 business days, so contact us as soon as you can.

Once a consignment has left our warehouse we cannot change the address. You can sometimes redirect a parcel through the carrier’s own tracking page, but this adds time and is at your own risk. Freight pallets cannot be redirected once booked. If a delivery fails because of an incorrect address, the return carriage cost may be deducted from your refund — see our Shipping Policy.

2. Shipping

Do you ship nationwide?

Yes. We deliver free of charge to every address in the United Kingdom — England, Scotland, Wales and Northern Ireland — with no minimum order value and no surcharge for remote postcodes.

Delivery takes 1 to 2 business days to process plus 2 to 4 business days in transit, giving a total of 3 to 6 business days. That is our only delivery service, and it is the same for every UK address and every product, from a mini chainsaw to a ride-on mower. Every order is delivered within 30 calendar days of the order date at the latest.

We do not currently deliver outside the UK, and we cannot deliver to PO Boxes, BFPO addresses or parcel lockers.

How are large items delivered?

Large and heavy machines — ride-on mowers, tool storage cabinets, larger petrol mowers and trolley-mounted pressure washers — travel on a pallet with a dedicated freight carrier rather than a parcel van.

Freight delivery is kerbside. The driver brings the pallet to the nearest safe, accessible point at your kerb or driveway edge, lowers it to the ground with a tail lift, and takes your signature. The driver will not carry the item into a garage or garden, cross grass or gravel, unpack or assemble the machine, or take the packaging away.

Please make sure an adult is present, that the delivery vehicle can physically reach the address, and that you have help or equipment to move the item from the kerb — a boxed ride-on mower can weigh well over 100 kg. Full details are on our Freight Shipping Policy page.

Will the carrier call before delivery?

For freight deliveries, yes. The carrier contacts you by phone or SMS, usually 24 to 72 hours in advance, to agree a delivery date and a 2 to 4 hour time window. Please give a mobile number you actually answer when you order. If the carrier cannot reach you within 3 business days of the pallet arriving at your local depot, storage charges can begin.

For standard parcel deliveries, not usually. Parcel carriers send tracking updates by email or SMS on the day, often with a time window, but they do not phone ahead. If nobody is in, the driver will normally attempt delivery again the next working day or leave the parcel at a local collection point.

How do I track my order?

You receive a dispatch confirmation email when your order leaves our warehouse, containing the carrier name, your tracking number and a direct tracking link. If you have an account, tracking also appears in your order history on Vorigon.com.

Tracking normally becomes active within 24 hours of dispatch. If it has not updated after 2 business days, email info@vorigon.com with your order number and we will trace the consignment with the carrier directly. Freight consignments are tracked by the carrier’s booking reference rather than a live parcel scan, so the phone call to book your delivery slot is your main update.

3. Products

Does the mower arrive assembled?

Mostly, yes. The parts that matter — deck, engine or motor, blade and transmission — are factory-assembled. What is left is quick:

• Walk-behind mowers: unfold and bolt the handlebar, fit the grass collector, add oil and fuel on petrol models. About 10 to 20 minutes.
• Ride-on mowers: fit the seat, steering wheel, battery terminals and grass box, then check tyre pressures and fluid levels. About 45 to 90 minutes.
• Robotic mowers: the mower is ready to go; the work is the garden set-up — siting the base station and laying the boundary and guide wire. Two to five hours depending on lawn size.

Every machine comes with the fixings and a printed manual. Vorigon does not offer an on-site assembly or installation service, but our team will talk you through it on the phone or live chat free of charge. See our Assembly & Installation Policy.

Does it include a battery?

It depends on the model, and we always state it clearly on the product page.

• Cordless mowers, hedge trimmers, grass trimmers, mini chainsaws and multi-tool machines are sold either as a complete kit with battery and charger included, or as a “bare tool” for people who already own batteries in that platform. Bare-tool listings say so in the title and the specification.
• Robotic mowers always include their internal battery and the docking station.
• Ride-on mowers include the 12V starter battery, which is not a cutting power source.
• Electric pressure washers are mains-powered and do not use a battery. Cordless models state the battery arrangement on the listing.
• Petrol machines do not use a cutting battery. Some have an electric start with a small battery included.

Batteries and chargers carry a 6-month warranty. If you are unsure before ordering, ask us on live chat and we will confirm exactly what is in the box for that model.

Does it include a charger?

If the model includes a battery, it includes a matching UK three-pin charger. Bare-tool versions include neither, which is why they cost less. Where a kit contains two batteries, it usually contains one charger unless the listing says “twin charger”.

All our chargers are UK-specification with a standard three-pin plug — you never need a travel adaptor. Lost or damaged chargers can be replaced; email info@vorigon.com with your order number and the model and we will source the correct one. A charger that fails within 6 months is covered free of charge under our Warranty & Replacement policy.

What is included?

Every product page has a “what’s in the box” list. As a general guide:

• Mowers: the machine, grass collector or mulching plug, handlebar fixings, manual, and battery and charger where the listing says so
• Robotic mowers: mower, docking station, power supply, boundary wire, pegs, connectors and manual
• Pressure washers: machine, high-pressure hose, trigger gun, lance, nozzle set, detergent bottle and manual
• Multi-tool machines: power head, shaft sections, the attachments listed, guard, harness and manual
• Chainsaws and hedge trimmers: tool, chain and bar or blade fitted, blade cover, bar oil where applicable, and manual
• Grass trimmers: tool, guard, auxiliary handle, cutting head or line spool and manual
• Tool storage cabinets: cabinet or modules, drawers, keys, fixings, castors where applicable and assembly instructions

If anything on the list is missing from your box, tell us within 48 hours with a photograph and we will send the part free by next-day carrier.

Is a warranty included?

Yes, on every product, at no extra cost. Warranty runs from the date of delivery:

• 24 months: ride-on mowers, robotic mowers and tool storage cabinets
• 12 months: walk-behind mowers, pressure washers, multi-tool machines, mini chainsaws, hedge trimmers and grass trimmers
• 6 months: batteries and chargers
• 90 days: accessories and attachments bought separately

Cover includes motors, engines, gearboxes, pumps, control boards, wiring and structural components. It excludes wear parts such as blades, chains, belts, filters and spark plugs, routine maintenance, accidental damage, frost damage, stale or incorrect fuel, and unauthorised repair. The full covered and not-covered lists are on our Warranty & Replacement page. Your statutory rights under the Consumer Rights Act 2015 apply on top of the warranty.

4. Returns

What is your return policy?

You have 30 calendar days from delivery to return an item — the 14-day statutory cooling-off period required by the Consumer Contracts Regulations 2013, extended by a further 16 days as a goodwill gesture.

Vorigon charges no restocking fee. Items should come back unused, complete with all accessories, and in their original packaging. Petrol machines must be fully drained of fuel and oil before collection, as carriers will not accept fuelled engines.

To start a return, email info@vorigon.com or use live chat. You receive an RMA number and return instructions within 1 business day. Refunds go to your original payment method within 14 days, and normally within 1 to 3 business days of the item arriving back and passing inspection.

You may unpack and inspect an item as you would in a shop. If it has been used beyond that — run on a lawn, fuelled, or fully assembled — we may deduct for the reduction in value, capped at 20%. See our Refund & Return Policy.

What if my item arrives damaged?

We put it right at no cost to you. Please:

1. Check the outer packaging before you sign for it.
2. Write “DAMAGED” on the carrier’s proof of delivery before signing, or refuse the delivery.
3. Photograph the packaging, the shipping label and the damage to the item.
4. Email info@vorigon.com with your order number and photographs within 48 hours of delivery.
5. Keep the item and all packaging until the claim is closed.

We acknowledge your report within 1 business day and confirm the outcome within 2 business days. You choose: a free replacement, a free replacement part, or a full refund including delivery. We arrange and pay for the collection. No restocking fee, no carriage charge, no deduction of any kind.

If your machine develops a fault later rather than arriving broken, that is a defect claim. Within 30 days of delivery you are entitled to a full refund, replacement or repair at your choice. After 30 days it is handled under our Warranty & Replacement policy.

Who pays return shipping?

We quote the exact return cost in writing before anything is collected, so you always know the figure in advance. Please do not arrange your own courier for a pallet item — we book an insured freight collection so it is handled correctly. See our Freight Shipping Policy.

Still Have a Question?

Live chat is open 24/7, email is answered within 1 business day, and the phone line is open Monday to Friday, 9:00 AM to 6:00 PM (GMT/BST). Trade, wholesale and press enquiries go through our Business Inquiries page.

Related Pages

• Shipping Policy
• Refund & Return Policy
• Warranty & Replacement
• Order Cancellation Policy
• Assembly & Installation Policy
• Contact Us

Contact Details

• Store Name: Vorigon
• Website: Vorigon.com
• Address: 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
• Phone: +44 20 3996 1739
• Email: info@vorigon.com
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK public holidays.
• Chat Support: Available 24/7 through the live chat window on Vorigon.com

You can also reach us through our Contact Us page. We reply to every email within 1 business day.