This Billing Policy explains how Vorigon charges for orders placed on Vorigon.com — what you pay, when you are charged, which payment methods we accept, and how refunds are returned to you. The contractual terms that govern payment are set out separately in our Billing Terms & Conditions.

Currency and VAT

  • All prices on Vorigon.com are shown in pounds sterling (GBP, £).
  • All prices include UK VAT at the standard rate of 20%. The price you see is the price you pay.
  • Standard delivery is free within the United Kingdom, so there is no delivery line to add at checkout. See our Shipping Policy.
  • There are no handling fees, card fees, payment surcharges or hidden charges of any kind.
  • A full VAT breakdown appears on your invoice.

If your card is issued outside the United Kingdom, your bank may convert the sterling amount into your own currency and may apply its own exchange rate and international transaction fee. Those charges come from your bank, not from Vorigon, and we cannot refund them.

Accepted Payment Methods

  • Visa, Visa Debit and Visa Electron
  • Mastercard and Maestro
  • American Express
  • PayPal
  • Apple Pay and Google Pay
  • Bank transfer for approved trade and bulk orders arranged through Business Inquiries

We do not accept cash on delivery, cheques, postal orders, cryptocurrency, gift cards issued by third parties, or payment by instalments outside any buy-now-pay-later provider shown at checkout.

When You Are Charged

Payment is taken in full at the time you place your order. This allows us to allocate stock, begin processing within our 1 to 2 business day window, and meet the 2:00 PM (GMT/BST) daily dispatch cut-off.

Some banks place a temporary authorisation hold on your available balance before the payment settles. An authorisation is not a second charge. Holds normally clear within 3 to 5 business days. If you see two identical pending amounts, this is almost always a duplicate authorisation rather than a duplicate payment — contact us with your order number and we will confirm what has actually been captured.

Order Confirmation and Invoices

You receive an order confirmation email immediately after payment, listing the items, the total paid and the delivery address. A VAT invoice is issued when your order is dispatched and is sent to the email address on the order.

Need an invoice reissued, addressed to a company name, or sent to a different email? Email info@vorigon.com with your order number and we will send it within 1 business day.

Payment Security

Vorigon does not store your full card number, expiry date or security code on our servers. Payments are processed by PCI DSS compliant payment providers over an encrypted TLS connection. Card details are tokenised by the payment provider, and our staff never have access to them.

Card transactions are protected by 3-D Secure (Visa Secure, Mastercard Identity Check, American Express SafeKey). Your bank may ask you to approve the payment in its app or by one-time passcode. Details of how we handle your personal and payment data are set out in our Privacy Policy. If you spot a security weakness on our site, please tell us through our Report a Security Issue page.

Declined and Failed Payments

If a payment is declined, no order is created and no stock is reserved. The most common causes are an address that does not match the card’s billing address, an expired card, insufficient funds, a 3-D Secure check that was not completed, or a bank fraud block on a higher-value purchase.

Please check your details and try again, or use a different payment method. If a declined attempt still shows as pending on your account, that is an authorisation hold; it is released automatically by your bank, usually within 3 to 5 business days. Vorigon has not received those funds and cannot release them any faster.

Billing Descriptor

Payments to us appear on your card or bank statement as VORIGON or VORIGON.COM. If you see a charge you do not recognise, please contact us before raising a dispute with your bank — we can identify the order within minutes and resolve it far faster than a chargeback process can.

Price Accuracy

We work hard to keep prices accurate, but errors occasionally occur. If an item is listed at an obviously incorrect price and your order has not yet been dispatched, we will contact you before processing it and offer you the choice of paying the correct price or cancelling for a full refund. We never charge a higher price than the one shown at checkout without your agreement. The price confirmed in your order confirmation email is the price of your contract with us.

Prices, promotions and discount codes can change at any time. Changes do not affect orders already confirmed. Discount codes cannot be applied retrospectively to a completed order.

Refunds

Refunds are issued to the original payment method. We cannot refund to a different card, a different account or a different person.

Stage Timescale
Vorigon processes the refund Within 14 days — usually 1–3 business days
Card refund appears on your statement 3–5 business days after we process it
PayPal refund appears in your account 1–3 business days after we process it
Bank transfer refund 3–5 business days after we process it

We email you a refund confirmation showing the amount and the date it was released. Once released, the remaining time is controlled by your bank or payment provider. Deductions that may apply to change-of-mind returns are explained in our Refund & Return Policy, and cancellation refunds are covered in our Order Cancellation Policy.

Partial Refunds

Where only part of an order is returned, cancelled or unavailable, we refund the price of those items plus any delivery charge attributable to them. The rest of the order is unaffected. Each partial refund is confirmed by email with its own breakdown.

Fraud Prevention

Every order passes through automated fraud and address verification checks. We may ask you to confirm your identity or billing address before dispatch, particularly on high-value orders, first orders, or where the billing and delivery addresses differ. Orders that fail verification are cancelled and refunded in full, normally within 1 to 2 business days, with no charge to you.

Questions About a Charge

If you have any question about a payment, a refund, an invoice or a statement entry, contact us first at info@vorigon.com or +44 20 3996 1739. We investigate billing queries as a priority and respond within 1 business day.

Related Pages

Contact Details

  • Store Name: Vorigon
  • Website: Vorigon.com
  • Address: 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
  • Phone: +44 20 3996 1739
  • Email: info@vorigon.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK public holidays.
  • Chat Support: Available 24/7 through the live chat window on Vorigon.com

You can also reach us through our Contact Us page. We reply to every email within 1 business day.