Vorigon accepts order cancellations. This page explains when you can cancel, how to cancel, what it costs and how quickly you get your money back. Your rights here come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and nothing on this page reduces those rights.

Order Cancellation Is Accepted

Yes — Vorigon accepts order cancellations. You can cancel at three different stages, and the process is different at each stage:

When You Cancel Cost to You What Happens
Before dispatch Free — no charge at all Order is stopped and refunded in full
After dispatch but before delivery Free if we can recall it; otherwise treated as a return We try to intercept the consignment. If the carrier cannot stop it, refuse the delivery or return it to us
After delivery, within the 14-day cooling-off period You pay return postage or freight collection Treated as a cancellation under the 2013 Regulations and refunded in full

Cancelling Before Dispatch

If your order has not yet been dispatched, contact us as soon as possible and we will stop it. There is no charge and no restocking fee.

Our order cut-off is 2:00 PM (GMT/BST) Monday to Friday and processing takes 1 to 2 business days, so please contact us quickly. Once a consignment has been handed to the carrier we can no longer stop it in our warehouse, but your cancellation rights below still apply in full.

Your 14-Day Cooling-Off Period

You have a legal right to change your mind about a purchase made online, for any reason, without giving a reason. This is called the cooling-off period.

  • The cooling-off period lasts 14 calendar days.
  • It starts the day after you (or someone you nominate, other than the carrier) receive the goods.
  • If your order arrives in several consignments, the 14 days start the day after the last item is delivered.
  • You can cancel at any point between placing the order and the end of that 14-day window — including before the goods arrive.

Once you have told us you are cancelling, you then have a further 14 calendar days to send the goods back to us or make them available for collection.

Vorigon voluntarily extends this to a 30-day returns window from the date of delivery as a goodwill gesture. Days 1 to 14 are your statutory rights; days 15 to 30 are our own additional policy. Full details are in our Refund & Return Policy.

How to Tell Us You Are Cancelling

You must make a clear statement that you are cancelling. A returned parcel with no message is not enough. You can:

  • Email info@vorigon.com stating your order number and that you wish to cancel
  • Complete the model cancellation form below and email it to us
  • Call +44 20 3996 1739 or write to us at 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom

We will acknowledge your cancellation by email within 1 business day. Your cancellation is effective from the moment you send it, not from the moment we reply, so please keep a copy.

Model Cancellation Form

You do not have to use this form, but you may find it convenient. Copy the text below into an email, complete it and send it to info@vorigon.com. This is the form set out in Schedule 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Vorigon
23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
Email: info@vorigon.com
Phone: +44 20 3996 1739

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*]: ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

[*] Delete as appropriate.

Returning the Goods After Cancellation

If the goods have already been delivered when you cancel, you must return them to us within 14 days of telling us you are cancelling.

  • Parcel items: you pay the return postage. We can issue a discounted pre-paid label and deduct the cost from your refund — typically £9.99 to £19.99 depending on size and weight.
  • Freight items: do not arrange your own courier. We book an insured collection and the cost, typically £59 to £129, is deducted from your refund. See our Freight Shipping Policy.
  • Damaged, defective or incorrect items: Vorigon pays the full return cost. You pay nothing, and the 14-day cooling-off rules are not the relevant route — see our Refund & Return Policy and Warranty & Replacement pages.

You may handle and inspect the goods as you would in a shop. If you use them beyond what is necessary to establish their nature, characteristics and functioning — for example running a mower on a lawn, fuelling a petrol engine, or fully assembling a cabinet — we may deduct an amount for the reduction in value. That deduction is capped at 20% of the item price and is explained in our Refund & Return Policy.

Refunds Within 14 Days

Vorigon issues every cancellation refund within 14 calendar days. The 14 days are counted as follows:

  • If the goods were never dispatched: within 14 days of the day we are told you are cancelling. In practice we process these within 1 to 2 business days.
  • If the goods were delivered: within 14 days of the day we receive the goods back, or within 14 days of the day you supply proof that you sent them back — whichever is earlier.

Refunds are made using the same payment method you used to pay, with no fee for the refund. Card and PayPal refunds are usually visible in your account within 3 to 5 business days after we process them; the exact timing depends on your bank. See our Billing Policy for details on payment and refund handling.

What We Refund

  • The full price you paid for the goods, including VAT.
  • The standard delivery charge you paid, if any. Since Vorigon offers free delivery, there is usually nothing to add here.
  • If you chose a faster or more expensive delivery service, we refund the cost of our standard service only.

We do not refund the cost of returning the goods to us on a change-of-mind cancellation, and we do not refund missed-appointment or storage charges properly incurred under our Freight Shipping Policy.

Cancellations by Vorigon

We may occasionally need to cancel an order ourselves. This happens if:

  • The item is out of stock or discontinued and no equivalent is available
  • A pricing or product description error was published on the website
  • Payment cannot be verified, or the order fails our fraud and address checks
  • We cannot deliver to the address supplied
  • The order appears to be for resale rather than for personal use — trade and bulk enquiries are welcome through our Business Inquiries page

If we cancel your order, we will tell you by email and refund every penny you paid within 14 days, with no deduction of any kind. The circumstances in which we may decline or cancel an order are also covered in our Terms of Service.

Items You Cannot Cancel

The 14-day cooling-off right does not apply to goods made to your specification or clearly personalised, to sealed goods unsealed after delivery where returning them is not hygienic or safe, or to goods inseparably mixed with other items after delivery. Vorigon does not currently sell personalised products, so in practice the cooling-off right applies to our entire catalogue, including every item in Walk-Behind Lawn Mowers, Robotic Lawn Mowers, Pressure Washers and Tool Storage Cabinets.

Related Pages

Contact Details

  • Store Name: Vorigon
  • Website: Vorigon.com
  • Address: 23 Wharfside, Rosemont Road, Wembley, HA0, United Kingdom
  • Phone: +44 20 3996 1739
  • Email: info@vorigon.com
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK public holidays.
  • Chat Support: Available 24/7 through the live chat window on Vorigon.com

You can also reach us through our Contact Us page. We reply to every email within 1 business day.